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These terms set out the rules that apply when you open and use a bk50 account — covering everything from how your account is created to how transactions are recorded and how disputes are handled. Access to bk50 depends on your local law and eligible region, so read through these terms before you start.
By creating and using a bk50 account, you confirm that you have read these terms and that you meet the eligibility requirements for your region. These terms form the full agreement between you and bk50 for any activity carried out through your account — including placing bets, depositing funds, withdrawing your balance, and interacting with any game content in the lobby. Where your account activity involves Nagad, Rocket, or Bank Transfer, the transaction records generated by those payment rails are part of the audit trail bk50 relies on for any account query. If a discrepancy appears between our records and a payment provider's records, we will use the payment provider's confirmation as the primary reference point. These terms may be updated when we change how the platform operates, when a regulatory requirement shifts, or when a new feature is added. We will flag material changes with a notice in the account area. Continued use of your bk50 account after a change notice means you have accepted the updated terms. If you do not accept a change, you should stop using the account and contact support to close it. Availability of this platform depends on local law and the eligible regions we serve at any given time.
Not every part of your experience falls under a single rule set. These terms define four distinct areas so you know exactly where each obligation sits and where it ends.
These terms govern how your bk50 account is opened, verified, suspended or closed. Rules around login credentials, account security and session behaviour all fall here. Any breach of account-access conditions may result in account suspension pending review.
Deposits and withdrawals processed through Nagad, Rocket or Bank Transfer are covered by these terms in so far as they relate to your bk50 account balance. The payment provider's own terms continue to apply to the transfer on their side of the transaction.
Game content supplied by studios available in the bk50 lobby is subject to these terms for how you access and use it. RTP data, game rules and round outcomes are governed by the individual game's published mechanics, not by bk50's account terms.
Any service you reach by leaving the bk50 domain — including external payment apps, studio landing pages or linked sites — operates under that third party's own terms. bk50 does not control and cannot accept responsibility for those external terms or the services they govern.
These terms are not one-sided. You have clear actions you can take at any point in your account life cycle. If you want to review your transaction history — every deposit and withdrawal processed through Nagad, Rocket or Bank Transfer — open your account wallet tab and the full record is there. The date, amount and method are all listed. If any detail in your account profile is wrong, you can correct it directly through the account settings page; for changes that require identity verification, the instructions shown there will walk you through the exact fields to update. You can raise a question about these terms at any time through the support routes published on the site. We aim to respond clearly and factually, referencing the specific clause you are asking about. If you want to close your account under these terms, the process starts in account settings — look for the account closure option and follow the steps shown. We will confirm closure and the status of any remaining balance once the process is complete.
Open your account wallet tab to see every Nagad, Rocket or Bank Transfer entry, with date, amount and status clearly listed.
Update your profile in account settings. Fields that need identity verification will show the required steps directly on that page.
Use any published support route to ask about a specific clause. We will reference the exact part of the terms in our response.
Start the process in account settings under the closure option. We confirm the outcome and balance status once it is completed.
If these terms raise a question you cannot resolve through your account area, use the channels below. Each route is published on the site and connects directly to the bk50 support team — not a third-party service.
Open the chat widget on any page of the bk50 site. State your account ID and the clause or transaction you are querying. The agent will pull up your account record and respond in the same session.
Send your query to the support address listed in the site footer. Include your registered email address and the specific terms section you are asking about so we can respond with the exact reference.
The Help Centre in your signed-in account area has a terms and policy section. Search the topic or browse the published articles to find the clause covering your question before contacting us directly.
These terms are backed by how we actually operate the account infrastructure — not just what is written here. Knowing where the obligations sit helps you manage your account with confidence.
We keep your account records — including transaction data from Nagad, Rocket and Bank Transfer — for as long as required by the obligations in these terms and applicable record-keeping requirements. You can request a summary of your data through the support channels at any time.
Session cookies keep your login active while you use the site. Preference cookies remember settings between visits. You can review and adjust cookie choices through the cookie notice shown on the site. Disabling certain cookies may affect how your account session works.
Under these terms, you are responsible for keeping your login credentials private. If you suspect your account has been accessed without your permission, use the account security section to change your password immediately and then contact us through the published support route.
If you believe a clause in these terms needs correction or clarification, send your request to the email support address in the footer. We review submissions and, where a genuine error exists, update the published terms with a change notice in the account area.
These are the questions we hear most often about how these terms work in practice. If your question is not here, use the live chat or email route in the Support section above.
Yes — these terms cover your account and all activity through it, including any game you open in the lobby. Individual game rules set by the studio govern the round mechanics and outcomes, but your account-level obligations under these terms apply throughout.
We publish a change notice in the account area before updated terms take effect. Continuing to use your account after that notice means you accept the update. If you do not accept, contact support to close the account before the change date.
Access depends on your local law and whether your region is among the eligible areas we serve. These terms do not override local law — if online gaming activity is restricted in your jurisdiction, those local rules take precedence over anything written here.
Your bk50 account balance and the record of each deposit or withdrawal are covered here. The transfer on the Nagad or Rocket side of the transaction is governed by those providers' own terms. For any payment discrepancy, we use the payment provider's confirmation as the reference.
Start by checking your account wallet tab, where every transaction is listed with date, amount and method. If something looks wrong, open a query through live chat or email support with your account ID and the transaction date. We will compare our records with the payment provider's confirmation and respond in writing.
You are responsible for keeping your credentials private and for any activity that occurs under your login. If you believe your account has been accessed without your knowledge, change your password immediately through account settings and then contact us through the published support route.